Privacy Policy

Last updated: 11.06.2026

This Privacy Policy explains how MIA Pinhole Cameras collects, uses, stores and protects your personal information when you visit this website, place an order, contact me, create an account, leave a comment, or sign up to receive emails.

1. Who we are

This website is operated by:

MIA Pinhole Cameras
Website: miapinhole.com
Email: andrea@miapinhole.com
Business address: 1 Morello Close, OX278AT, Bicester, Oxfordshire

For the purpose of UK data protection law, MIA Pinhole Cameras is the data controller for the personal information collected through this website.

2. What personal information we collect

Depending on how you use the website, I may collect the following information:

your name;
billing address;
shipping address;
email address;
phone number, if provided;
order details;
payment details, processed securely by payment providers;
customer account details, if you create an account;
messages you send through contact forms or email;
comments, reviews, or feedback you leave on the website;
IP address, browser type, device information, and website usage information;
newsletter subscription preferences;
any information you choose to provide when contacting me about a product, order, custom request, or return.

I do not intentionally collect special category personal data, such as health information, political opinions, religious beliefs, or similar sensitive information.

3. How we use your personal information

I use your personal information to:

process and fulfil orders;
take payments and issue refunds;
send order confirmations and updates;
arrange shipping and delivery;
respond to questions, custom requests, returns, complaints, or support messages;
manage customer accounts;
keep records for tax, accounting, and legal purposes;
prevent fraud and protect the security of the website;
improve the website and customer experience;
send newsletters or marketing emails, if you have signed up to receive them;
display and manage comments or reviews, where you choose to leave them.

4. Lawful basis for using your information

I use your personal information under one or more of the following lawful bases:

Contract
When I need your information to process your order, take payment, arrange delivery, handle returns, or provide customer support.

Legal obligation
When I need to keep records for tax, accounting, consumer law, or other legal requirements.

Legitimate interests
When I use information to run and protect the business, respond to enquiries, prevent fraud, improve the website, manage customer service, or keep basic business records.

Consent
When you sign up to receive newsletters or where cookie consent is required for non-essential cookies, analytics, or marketing technologies.

You can withdraw your consent for marketing emails at any time by using the unsubscribe link in the email or by contacting me.

5. Orders and payments

When you place an order, I collect the information needed to process and deliver your purchase.

Payments are processed by third-party payment providers such as PayPal, card payment providers, WooCommerce payment services, or bank transfer providers, depending on the payment method available at checkout.

MIA Pinhole Cameras does not store full card details on this website. Payment information is handled securely by the relevant payment provider.

Payment providers may process your personal information according to their own privacy policies.

6. Delivery and shipping

To deliver your order, I may share your name, delivery address, email address, phone number where needed, and order information with postal services, couriers, fulfilment providers, or shipping label services.

This information is used only to arrange delivery, provide tracking, handle customs forms where required, and resolve delivery issues.

For international orders, some delivery information may be shared with customs authorities, postal services, or courier companies outside the UK.

7. Contact forms and emails

If you contact me through a contact form or by email, I will use the information you provide to reply to your enquiry and keep a record of the conversation where necessary.

This may include enquiries about products, custom orders, repairs, delivery, returns, refunds, or general support.

8. Newsletter and marketing emails

If you sign up to the newsletter, I will use your email address to send you updates, product news, offers, blog posts, or other MIA Pinhole Cameras content.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting me.

I do not sell your email address or personal information to third parties.

9. Comments and reviews

When visitors leave comments or reviews on the website, the website collects the data shown in the comment or review form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymised string created from your email address may be provided to the Gravatar service to see whether you use it. After approval of your comment, your profile picture may be visible publicly next to your comment.

Visitor comments may be checked through an automated spam detection service.

10. Media uploads

If you upload images to the website, you should avoid uploading images that include embedded location data, such as EXIF GPS data.

Visitors to the website may be able to download and extract location data from images uploaded to the website.

11. Cookies

This website uses cookies and similar technologies.

Cookies may be used to:

keep the website working properly;
remember items in your basket;
process checkout;
remember login sessions;
remember comment form details if you choose this option;
improve website performance;
understand how visitors use the website;
support marketing, advertising, or social media features where enabled.

Some cookies are essential for the website and shop to work properly. Other cookies, such as analytics or marketing cookies, should only be used where consent has been given.

If you leave a comment, you may choose to save your name, email address and website in cookies so that you do not have to fill in your details again next time. These cookies may last for one year.

If you visit the login page, the website may set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

If you log in, the website may set cookies to save your login information and screen display choices. Login cookies usually last for two days, and screen options cookies may last for one year. If you select “Remember Me”, your login may persist for two weeks. When you log out, login cookies are removed.

You can manage or delete cookies through your browser settings. Blocking some cookies may affect how the website works.

12. Analytics, advertising and third-party tools

This website may use third-party services to help run the shop, understand website traffic, manage marketing, improve customer experience, or connect products with external platforms.

These may include services such as:

WooCommerce;
WordPress;
payment providers;
email/newsletter providers;
spam protection services;
analytics tools;
Google services;
Meta/Facebook or Instagram services;
shipping or courier services;
website hosting providers.

These providers may process personal information according to their own privacy policies.

Only the information needed for the relevant service is shared.

13. Embedded content from other websites

Pages or posts on this website may include embedded content, such as videos, images, maps, social media posts, or articles.

Embedded content from other websites behaves in the same way as if you had visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with their content, especially if you have an account and are logged in to that service.

14. Who we share your data with

I only share personal information where necessary to run the website, process orders, provide services, comply with the law, or protect the business.

This may include:

payment providers;
banks or accounting software;
postal services and couriers;
website hosting providers;
WordPress and WooCommerce service providers;
email and newsletter providers;
analytics or marketing platforms, where enabled;
spam detection and security services;
professional advisers such as accountants;
legal or regulatory authorities where required.

I do not sell your personal information.

15. International transfers

Some service providers may process or store personal information outside the UK.

Where this happens, I rely on the safeguards used by those providers to protect personal information in line with applicable data protection law.

16. How long we keep your data

I keep personal information only for as long as necessary.

Order records are usually kept for tax, accounting, and legal purposes for up to six years.

Customer messages may be kept for as long as needed to deal with the enquiry, order, return, complaint, or business record.

Comments and their metadata may be kept indefinitely so that follow-up comments can be recognised and approved automatically.

Newsletter subscription data is kept until you unsubscribe or ask for it to be deleted.

Customer account information is kept while the account remains active, unless deletion is requested and no legal reason requires it to be kept.

Some information may need to be kept longer where required for legal, tax, accounting, fraud prevention, dispute resolution, or security reasons.

17. How we protect your information

I take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

This includes using secure website systems, payment providers, access controls, and keeping website software and plugins updated where possible.

No website or online service can be guaranteed to be completely secure.

18. Your rights

Under UK data protection law, you may have the right to:

ask for a copy of the personal information held about you;
ask for inaccurate information to be corrected;
ask for your personal information to be deleted;
ask for the use of your information to be restricted;
object to certain uses of your information;
ask for your information to be transferred to another service where applicable;
withdraw consent where consent is the lawful basis;
complain to the UK Information Commissioner’s Office.

To make a request, contact:

andrea@miapinhole.com

I may need to confirm your identity before completing a request.

19. Complaints

If you have concerns about how your personal information is used, please contact me first so I can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

20. Changes to this Privacy Policy

I may update this Privacy Policy from time to time.

The latest version will always be published on this page.

21. Contact

For questions about this Privacy Policy or how your personal information is used, contact:

andrea@miapinhole.com

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent